We provide easy returns and replacements for damaged, defective, incorrect or missing items, with a clear process for quick resolution. All requests are subject to the conditions below.
1. 7-Day Request Window
You must report any issue and submit your return, replacement or refund request within 7 calendar days of delivery, along with the required proof.
The 7-day period applies to raising the request and initiating the process. Verification, return pickup, replacement delivery and refund processing may take additional time.
2. Eligible Requests
You may raise a request if:
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The product arrives damaged.
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The product has a manufacturing defect.
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You receive a different product from the one ordered.
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An ordered item or included accessory is missing.
Returns or refunds are not accepted for change of mind, personal preference or an incorrectly placed order when the correct product has been delivered as described.
3. Mandatory Unboxing Video Proof
A clear, continuous unboxing video is required as proof for damaged, defective, incorrect or missing-item claims.
The video must clearly show:
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The sealed parcel before opening.
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The shipping label and parcel condition.
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The complete opening of the package.
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All products and accessories received.
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Any visible damage, incorrect item or missing contents.
The video must be recorded from the start of opening the sealed parcel, without cuts, pauses or edits.
For defects discovered during testing, also provide a separate video demonstrating the issue.
Requests without valid unboxing video proof may be rejected, subject to applicable consumer rights.
4. Product & Packaging Condition
The item must be unused and returned with its original packaging, accessories, manuals, tags and all included components.
Reasonable opening or testing necessary to identify a defect is permitted.
Products damaged through misuse, improper handling, unauthorised repairs or alterations are not eligible.
Please retain the outer shipping packaging until your request is resolved.
5. How to Submit a Request
Contact our customer support within 7 days of delivery and provide:
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Order ID.
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Registered name and contact details.
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A clear description of the issue.
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The original, unedited unboxing video.
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Supporting photos or videos showing the issue.
Do not send any product back without prior approval and return instructions from our support team.
6. Verification & Resolution
All claims are subject to verification and, where required, inspection of the returned item.
Depending on the confirmed issue, we will provide an appropriate resolution:
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Replacement of the affected product or accessory.
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Delivery of a missing item.
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An approved refund where a suitable replacement is unavailable.
Submitting a request does not automatically guarantee approval. If a request is rejected, the reason will be communicated clearly.
7. Refund Processing
Approved refunds will be initiated within 7 business days after verification and, where required, receipt and inspection of the returned item.
Prepaid Orders
Refunds will be issued to the original payment method wherever supported.
COD Orders
Bank account or UPI details may be requested for the refund.
The time taken for the refunded amount to appear depends on your bank or payment provider.
8. Assorted Colours
Some products may be shipped in assorted colours, unless a specific colour is expressly confirmed in the product listing or order.
The colour supplied will depend on stock availability.
A colour difference alone does not qualify for a return, replacement or refund when the listing states “assorted colours.”
If a specific colour was confirmed but a different colour was delivered, you may submit a request within 7 days of delivery.
9. Return Shipping
Return pickup or shipping instructions, including any applicable charges, will be communicated when your request is approved.
Pack the product securely with all original components and retain the return-shipping receipt or tracking details.
10. False or Altered Claims
Claims supported by edited videos, misleading information, substituted products or other false evidence may be rejected.
This policy does not limit any rights available under applicable consumer law.
